1CLICK JOINS FRESHDESK
1CLICK is ecstatic to share the news of its acquisition by Freshdesk. This integration into a larger platform brings us closer to our vision of offering world-class customer service software to businesses everywhere.
Freshdesk, a company dedicated to empowering its clients to deliver outstanding customer service, shares the same values and goals as 1CLICK. This merger solidifies our common mission to provide the best possible support experience to customers.
With this acquisition, 1CLICK's webRTC-based platform will soon be integrated into Freshdesk's customer support software, allowing users to access even more advanced features such as co-browsing, video chat, and voice communication with customers online. This integration will elevate the level of customer support that can be offered, making the experience even more seamless and efficient.
For our new customers, we shall be announcing new offerings soon. Stay connected!
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Thank you for being a part of this journey with us. We are excited to merge with Freshdesk and look forward to developing awesomer customer service for you in the time to come.
Continued Customer Success,
Features built to establish a strong link between your customer and you
Live Video/Voice Chat
1CLICK’s customer support software lets you connect with your customers through a real-time chat using the latest WebRTC technology. These calls can be launched right from your website by a customer leading directly to you. Our video and voice call quality is at the very best standards and can reach up to HD quality if your connection supports 700kbps or more.
Co-browsing / Screen Sharing
Our screen sharing and co-browsing tools were built to help you collaborate with your customers online. The co-browsing feature lets you browse pages on your website which have co-browsing enabled, while screen sharing gives both you and your customer the option to share a page of your choice!
Secure Browser Communication
Easy and secure chat communications right in your browser, through your website. All call controls and text chats are transmitted over secure websockets using TLS-1.2. Our platform is built ground-up using WebRTC, which by default uses Secure RTP (SRTP) which means every audio and video packet sent over the internet is encrypted using 128-bit cryptographic keys which is same as the encryption used by online payment gateways.
Fully mobile optimized
Engage your mobile visitors in a live video, voice or text chat with our mobile optimized live assistance solution.
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Our video chat feature connects your customer and you with high quality HD video at a low bandwidth of just 700Kbps.
Video chats can be trimmed down to plain-voice engagements from the hero console. The voice chat can be boosted to a video chat during a call with the click of a button.
In the event that your customer doesn’t have a mic and camera, you can engage with your customers with a text chat.
Co-browse your website with your customer during a live call with our co-browsing tool. Our annotation tool, and white dashboard are also activated during co-browsing.
Screen sharing allows you to share a tab of your choice with your customer, or the entire screen. The screen sharing works 2-ways which means that both you and your customer can use this option.
Live call recording
Record calls real-time during your engagements with your clients for future reference and internal training. You can play back recordings from the hero console, after the end of your call.
Customers leave shopping carts due to lack of Human Interaction
Consumers have chosen to spend more money because of good service experience online
Customers have chosen not to complete a transaction because of poor customer service online.