LIVE CALL RECORDING
Make the best out of your conversations
RECORD LIVE CALLS
The recording feature with 1CLICK let’s you record calls in real time. You can always use this features to get live feedback or testimonials! Some of our customers using our live chat software, also use this feature to train their agents on customer behavior and queries.
EASY ACCESS FROM DASHBOARD
All recordings are directly saved to the agent’s dashboard and are easily available after the end of the call. The recordings can be accessed at any time and is playable on all browsers.
Recording files are backed up in 6 secure locations. All recording are served over TLS – 1.2 web-sockets and are encrypted using 128-bit cryptographic keys which is similar to the encryption used by online payment gateways.
WHY USE LIVE RECORDING?
Gain Live Feedback
Get Live Feedback when in conversation with a customer, and use it for reference to allow your agents to obtain knowledge of how to improve your products or services. Access your recordings, compile them and make an informed decision on developing new features or further developing your products or services
Record Video Testimonials
Record video testimonials of your customers talking about your products or services functionality and how they benefited from it . This is a great use case for start-ups, and developing companies that want to build their brand further online. Based on your customer’s willingness you could also upload the video to your website, giving an insight of your customer service to new visitors.
Train your Agents
Our Recording feature can help you train new agents on dealing with your customers. Learn how to close deals faster and achieving goals as an agent, by following old recordings. Also use this service to get an understanding of customer queries and how to tackle them. Our live video chat support also gives you the medium to cross sell and up-sell, so try new sales pitches for different products and run an A/B Test on your results.