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Tag Archives: customer support

1ClickRTC iOS application – A General Overview

It has been almost two years since 1Click’s live video chat came on the web portal. And fr a startup, we have garnered a good number of client list who … Continue reading

September 18, 2014

Five Live Chat Softwares to boost any business’ Customer Support

A live chat software, like I mentioned earlier, is any business’ best friend. It helps business’ stay in constant touch with their customers, giving birth to a healthy and steady … Continue reading

September 17, 2014

1Click’s Live Video Chat iOS Application now Available on App Store

1Click’s live video chat has been a success on the web portal. However, in one of my article on the features of 1Click’s live video chat, I had written that … Continue reading

September 16, 2014

Context based Live Video Chat

“The goal as a company is to have customer service that is not just the best, but legendary,” – Sam Walton, Founder of Walmart Well clearly not just a good … Continue reading

September 15, 2014

1Click VS LiveChat Live Chat Software

In a previous article, I compared 1Click’s live video chat with Zopim and Olark live chat software. In that article, I had explained three specific differences between the three softwares … Continue reading

September 11, 2014

How efficient is your 1Click Live Video Chat

A live video chat may be a business’ best friend. But just like one should be careful about the best friends they choose for themselves, business’ too should chose a … Continue reading

September 10, 2014

Archive conversations using 1Click’s Live Video Chat

A live chat is used by business’ to effectively communicate with customers. With the help of a live video chat, customers can see who they are talking to and ensure … Continue reading

September 9, 2014

Failed EA Support Text Chat

Today, gaming is an important part of everyone’s life, especially for the youth. And along with gaming, comes a lot of other security issues such as account hacking and loss … Continue reading

September 8, 2014

1Click VS Zopim VS Olark Live Chat

With the rise in technology, the dependency on the browser has increased drastically. Today, the browser is used for information on anything and everything. The browser is the new window … Continue reading

September 4, 2014

Failed Text Chat Support-how a Video Chat can solve the problem

I was thinking of topics to write on when I came across an article about how a text chat support failed. A lot of my recent articles spoke about video … Continue reading

August 22, 2014

World Entrepreneurship Day – a day for Entrepreneurs

Today is 21st of August, a very special day for entrepreneurs. For all those who are unaware, today is World Entrepreneurship Day, a day for entrepreneurs, a day to celebrate … Continue reading

August 21, 2014

Future of Live Customer Support

According to Wikipedia, Moore’s law is the observation that, over the history of computing hardware, the number of transistors in a dense integrated circuit doubles approximately every two years. This … Continue reading

August 14, 2014

Live Video Chat-Everything you need to know (PART 2)

A QUICK WRAP-UP OF PART 1 In part 1 of this guide, I mentioned the concept of live video chat, its advantages and disadvantages. Here is a quick wrap up … Continue reading

August 13, 2014

Live Video Chat-Everything you need to know (PART 1)

Here is the second guide from our publication house! This time it is all about live video chat – its uses, advantages, disadvantages, industries benefiting from it and the future … Continue reading

August 12, 2014

Are you still using live text chat?

I would like to repeat the question. Are you still using live TEXT chat? In the past few weeks, I have been talking about the various live chat softwares available … Continue reading

August 8, 2014

Why E-Commerce Websites should incorporate with Video CRM

‘We would prefer an audio CRM software rather than a video CRM software’. This was what one of our could-have-been-future client told one of my colleague when asked if they … Continue reading

August 4, 2014

CRM – Everything you need to know (Part 3)

“Internet based customer relationship management is one of the most dramatic and fundamental change in the history of business” – Erin Kinikin, Vice-President, CRM for Giga Information Group. “iCRM is … Continue reading

August 1, 2014