Tag Archives: customer loyalty
Future of Live Customer Support
According to Wikipedia, Moore’s law is the observation that, over the history of computing hardware, the number of transistors in a dense integrated circuit doubles approximately every two years. This … Continue reading
Live Video Chat-Everything you need to know (PART 2)
A QUICK WRAP-UP OF PART 1 In part 1 of this guide, I mentioned the concept of live video chat, its advantages and disadvantages. Here is a quick wrap up … Continue reading
How can banks leverage live video chat to improve customer loyalty
Customer 1: How long will it take to encash the cheque to my account? Customer 2: Can I please borrow some house loan from the bank? Customer 3: Can I … Continue reading
How to integrate a CRM software
Business’ owners, CEOs and marketing directors have often had meetings on how to manage their large number of customers and clients. What started as telephonic conversations and Excel worksheets, has … Continue reading
Bringing Back the Human Touch to Improve E-Commerce Customer Loyalty
“There is only one boss. The customer. And he can fire everybody in the company from the Chairman on down, simply by spending his money somewhere else” – Sam Walton, … Continue reading