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Tag Archives: customer loyalty

Future of Live Customer Support

According to Wikipedia, Moore’s law is the observation that, over the history of computing hardware, the number of transistors in a dense integrated circuit doubles approximately every two years. This … Continue reading

August 14, 2014

Live Video Chat-Everything you need to know (PART 2)

A QUICK WRAP-UP OF PART 1 In part 1 of this guide, I mentioned the concept of live video chat, its advantages and disadvantages. Here is a quick wrap up … Continue reading

August 13, 2014

How can banks leverage live video chat to improve customer loyalty

Customer 1: How long will it take to encash the cheque to my account? Customer 2: Can I please borrow some house loan from the bank? Customer 3: Can I … Continue reading

July 31, 2014

How to integrate a CRM software

Business’ owners, CEOs and marketing directors have often had meetings on how to manage their large number of customers and clients. What started as telephonic conversations and Excel worksheets, has … Continue reading

July 28, 2014

Bringing Back the Human Touch to Improve E-Commerce Customer Loyalty

“There is only one boss. The customer. And he can fire everybody in the company from the Chairman on down, simply by spending his money somewhere else” – Sam Walton, … Continue reading

July 16, 2014