Do Business Face to Face

Mayday or Helpout or 1Click ?


Amazon Mayday

Recently, the internet was abuzz with Amazon Kindle’s Mayday feature. The Kindle Fire HDX’s Mayday is a single button call to Amazon’s support. This service enables users to connect to a remote technical support representative to solve issues with their tablets. When a Mayday session is in progress, the Kindle’s front facing camera is turned off. This puts the user in a one-way video chat, where the support executive cannot see the user. Through Mayday, live support is a dream come true for Amazon.  

In a nutshell:

  • Have a problem using your Kindle, hit Mayday.
  • Support will be provided within 15 seconds.
  • Get the issue at hand sorted or better even make the technical support remotely access the device and help.

business cat

Google Helpouts

Google has introduced Google Helpouts, which is a live, one-on-one video chat with any provider. A provider is a professional or an expert  in a particular field. The Google Helpouts service, features partners in fashion, fitness, computers and cooking, and many other topics, available for consultations. The video sessions can be as short as a few minutes or can last several hours. Helpout uses Google Wallet for payments. Google takes 20% of the fee that the providers collect from consumers.

In a nutshell:

  • Need cooking tips, guitar lessons, weight loss advice? Go to Google Helpouts.
  • Find a relevant provider.
  • Make a video call.
  • Process the payment.


1Click is a pluggable video infrastructure company. 1Click allows businesses to incorporate live video in their workflow. Amazon and Google Helpout have sufficiently proved the importance of video. Unlike Amazon or Google, 1Click works on all HTML5 based browsers on all major operating systems.

Wondering where to get a Mayday or Helpout for your own business? Look here! 

Video call recording, analytics and device agnostic are just the tip of the iceberg of features 1Click’s provides.

In a nutshell:

  • Sign up and get an API key.
  • Embed the javascript.
  • Make a call!
  • Record and analyze.

We are currently in our beta stage. Come and sign up for FREE and humanize your business interactions. Limited period offer!


This entry was posted on November 29, 2013 by in Technology and tagged , , , , , , , , , .