The ability to project your screen onto other devices in different parts of the world is truly a remarkable technology. Co-browsing is a relatively new technology when compared to screen sharing. Tech-savvy people all around the world, cannot differentiate between the two technologies yet. You can’t really blame them. On first glance, their features look and sound really similar.
But the two are actually quite different from each other. Basically, each software allows you to view the same screen through different monitors. However, there are a few differences in the way each software enable this to happen. In this article, I shall explain the difference between the two software.
With the help of screen sharing, a person can see and access the entire screen of the presenter. He/she can control the screen, make changes and adjustments according to his/her preference. But in order to do this both parties must download a third party software.
- With the help of screen sharing, it has become very easy to trouble shoot problems on the computer.
- It is very convenient to share screens across different monitors as it enables every user to see what the presenter is talking about.
- Downloading a third party software could lead to spamming, delays and wastage of time.
- It also takes up space on the user’s hard drive.
- Screen sharing isn’t always the best option when it comes to website sharing as it could lead to an increase in call time, thus annoying the user.
- Security is also a big issue here. Since the entire screen can be accessed and control by different users, the presenter’s sensitive files and personal data are at risk.
- Another problem occurs when the people screen sharing together are using different browsers to access the internet or different applications to complete a task, they could face difficulties as for different applications the buttons and widgets could be placed elsewhere.
- Only one user can access the screen at a time.
Co-browsing is very similar to screen sharing. However, it has a few tricks up its sleeve, which gives it the edge over screen sharing. Co-browsing ensures that only your web browser is shared between the two users. The applications on the presenter’s device cannot be accessed by the other users currently co-browsing with the presenter. Furthermore, there is no need to download any third party software or plugins.
Co-browsing has become very popular as a video chat customer support service software. Co-browsing combined with live online video chat software has gained widespread popularity among online retailers and consultants.
- It’s simple and easy to use.
- As there isn’t any software to download, there is no threat of spam, space consumption or time waste.
- Co-browsing tools like co-scrolling, co-filling, live annotations make the user’s experience a pleasant one.
- Both users can co-browse at the same time.
- It is secure. Since only the web browser is transmitted across a session, people in that session cannot see and access the applications.
- Also, secure fields are not transmitted over a co-browsing session. So any passwords or personal details entered by a user will not be seen by the other users.
- Private messages, that pop up on the screen, cannot be seen by other users.
- Slow internet speeds may lead to poor quality video streaming.
- Apps, programs and features cannot be shared through co-browsing.
Got anything more to add to this article? Feel free to let us know what you feel in the comments below!
1CLICK is a Live Customer Engagement Software. Through us, you can video, voice and text chat with your customers on your website. We achieve this by using collaboration tools such as co-browsing to give customers the best service experience online.
Companies and businesses have found a great alliance in 1CLICK’s cloud video solution. We help businesses foster greater innovation and productivity by integrating video, audio, and text capabilities into their website, products, services, mobile and tablet applications.