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Category Archives: video calling software for business

How secure is your 1Click Live Video Chat?

According to a Forrester report, the general features of any good live video chat software are customization, routing, efficiency, chat interface, systems integration and reporting and analytics. However, no live … Continue reading

August 25, 2014

Failed Text Chat Support-how a Video Chat can solve the problem

I was thinking of topics to write on when I came across an article about how a text chat support failed. A lot of my recent articles spoke about video … Continue reading

August 22, 2014

Future of Live Customer Support

According to Wikipedia, Moore’s law is the observation that, over the history of computing hardware, the number of transistors in a dense integrated circuit doubles approximately every two years. This … Continue reading

August 14, 2014

Live Video Chat VS Live Text Chat

Live chat softwares are those softwares used by businesses to communicate in real time with their customers or clients. These live chat softwares could either be through text messages, audio … Continue reading

August 13, 2014

Live Video Chat-Everything you need to know (PART 2)

A QUICK WRAP-UP OF PART 1 In part 1 of this guide, I mentioned the concept of live video chat, its advantages and disadvantages. Here is a quick wrap up … Continue reading

August 13, 2014

Live Video Chat-Everything you need to know (PART 1)

Here is the second guide from our publication house! This time it is all about live video chat – its uses, advantages, disadvantages, industries benefiting from it and the future … Continue reading

August 12, 2014

Are you still using live text chat?

I would like to repeat the question. Are you still using live TEXT chat? In the past few weeks, I have been talking about the various live chat softwares available … Continue reading

August 8, 2014

Why E-Commerce Websites should incorporate with Video CRM

‘We would prefer an audio CRM software rather than a video CRM software’. This was what one of our could-have-been-future client told one of my colleague when asked if they … Continue reading

August 4, 2014

How can banks leverage live video chat to improve customer loyalty

Customer 1: How long will it take to encash the cheque to my account? Customer 2: Can I please borrow some house loan from the bank? Customer 3: Can I … Continue reading

July 31, 2014

CRM – Everything you need to Know (Part 1)

Most of the best and successful business’ have one thing in common – an amazing customer service. These businesses go that extra mile to reach out to their customers and … Continue reading

July 25, 2014

Seven characteristics of a good CRM software

In my previous articles we spoke about customer relationship management and the best customer relationship management softwares for startups. All CRM software boast of being the best, but there are … Continue reading

July 24, 2014

Six Best Customer Relationship Management Softwares for Startups

NOTE TO STARTUPS: One of the most important aspect of any successful business is the customer relationship. Hence, it is of utmost importance that startups implement every possible method to … Continue reading

July 23, 2014

Six Live Chat Softwares for Startups

‘Poshmark, Myntra, Flipkart, Amazon, eBay, Best Buy, A Modern Eden, Nectar, Fred Perry, Jabong, Macy’s, Sephora, Seibei, Fiverr, Ten Little Monkeys, Slideshare, Yapp, Oneforty, Birchbox, LearnVest…’ Today there are just … Continue reading

July 22, 2014

6 important characteristics of any webRTC video calling software

“I hear and I forget. I see and I remember. I do and I understand”. This quote has been repeated too many times in this blog. The reason, though, is … Continue reading

July 21, 2014

Fiction to Reality:10 sci-fi movies that predicted future technology

“Technology can be our best friend, and can also be the biggest party pooper of our lives” – Steven Spielberg, one of the finest directors the world has seen. Movies … Continue reading

July 18, 2014

YouTube for Healthcare – Open source Medical Care

My grandfather was critically ill recently. Thankfully my aunt knew how to provide him with Caridopulmonary resuscitation (CPR). Had she not known, I wonder what we would have done, since … Continue reading

July 17, 2014

Telemedicine: A Boon to the Healthcare Sector

Wikipedia defines Telemedicine as ‘the use of telecommunication and information technologies in order to provide clinical health care at a distance’. In my previous article, I had written about using … Continue reading

July 17, 2014