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Category Archives: From the heart

How secure is your 1Click Live Video Chat?

According to a Forrester report, the general features of any good live video chat software are customization, routing, efficiency, chat interface, systems integration and reporting and analytics. However, no live … Continue reading

August 25, 2014

Failed Text Chat Support-how a Video Chat can solve the problem

I was thinking of topics to write on when I came across an article about how a text chat support failed. A lot of my recent articles spoke about video … Continue reading

August 22, 2014

World Entrepreneurship Day – a day for Entrepreneurs

Today is 21st of August, a very special day for entrepreneurs. For all those who are unaware, today is World Entrepreneurship Day, a day for entrepreneurs, a day to celebrate … Continue reading

August 21, 2014

Live Video Chat-Everything you need to know (PART 2)

A QUICK WRAP-UP OF PART 1 In part 1 of this guide, I mentioned the concept of live video chat, its advantages and disadvantages. Here is a quick wrap up … Continue reading

August 13, 2014

Are you still using live text chat?

I would like to repeat the question. Are you still using live TEXT chat? In the past few weeks, I have been talking about the various live chat softwares available … Continue reading

August 8, 2014

Why E-Commerce Websites should incorporate with Video CRM

‘We would prefer an audio CRM software rather than a video CRM software’. This was what one of our could-have-been-future client told one of my colleague when asked if they … Continue reading

August 4, 2014

CRM – Everything you need to know (Part 3)

“Internet based customer relationship management is one of the most dramatic and fundamental change in the history of business” – Erin Kinikin, Vice-President, CRM for Giga Information Group. “iCRM is … Continue reading

August 1, 2014

How can banks leverage live video chat to improve customer loyalty

Customer 1: How long will it take to encash the cheque to my account? Customer 2: Can I please borrow some house loan from the bank? Customer 3: Can I … Continue reading

July 31, 2014

CRM – Everything you need to know (Part 2)

A QUICK RECAP: CRM or Customer Relationship Management softwares are those softwares that help any size business’ manage and maintain interactions and relationships with their customers. With the help of … Continue reading

July 30, 2014

Salesforce CRM Software review

In the past one week I spoke a lot about customer relationship management softwares. I began with explaining the concept of customer relationship management and then went on to explain … Continue reading

July 27, 2014

Six Best Customer Relationship Management Softwares for Startups

NOTE TO STARTUPS: One of the most important aspect of any successful business is the customer relationship. Hence, it is of utmost importance that startups implement every possible method to … Continue reading

July 23, 2014

Six Live Chat Softwares for Startups

‘Poshmark, Myntra, Flipkart, Amazon, eBay, Best Buy, A Modern Eden, Nectar, Fred Perry, Jabong, Macy’s, Sephora, Seibei, Fiverr, Ten Little Monkeys, Slideshare, Yapp, Oneforty, Birchbox, LearnVest…’ Today there are just … Continue reading

July 22, 2014

From Reel to Real, Technology we believe, will soon become a Reality

Ten years back when I saw Sudha Chandran perform a dance performance, I was awestruck by her grace and clarity. It was only later that my mother mentioned that she … Continue reading

July 18, 2014

Fiction to Reality:10 sci-fi movies that predicted future technology

“Technology can be our best friend, and can also be the biggest party pooper of our lives” – Steven Spielberg, one of the finest directors the world has seen. Movies … Continue reading

July 18, 2014

Bringing Back the Human Touch to Improve E-Commerce Customer Loyalty

“There is only one boss. The customer. And he can fire everybody in the company from the Chairman on down, simply by spending his money somewhere else” – Sam Walton, … Continue reading

July 16, 2014

10 Successful Women Entrepreneurs: The Bold and the Beautiful

“There is no scientific answer for success. You cannot define it. You have simply got to live it and do it” – Anita Roddick, Founder, The Body Shop Behind every … Continue reading

July 15, 2014

2014 World Cup Final-Germany VS Argentina, even within 1Click

Germany and Argentina have faced each other twice before in the World Cup finals. Argentina grabbed the Cup in 1986 with a 3-2 win, while in 1990, Germany gained victory … Continue reading

July 12, 2014