Best Practices For A Customer Hero

  Every customer interaction matters. You need to make the best out of each customer interaction and achieve the goal that any customer hero would have: To Win Over The Customer. Be it through selling him a camera that exactly sui … Continue reading

May 15, 2015


Technology is rapidly evolving, and businesses across the online world are embracing technologies that influence the customer’s purchase and loyalty decisions. These tools are designed to enhance the customer’s experience and prov … Continue reading

May 12, 2015

How 1CLICK Live Chat Software Evolved with Customer Feedback

At 1CLICK, we realised that the most important factor for our start-up with a new product for the market was to listen to customer feedback and address pain points. After all, start-ups are based on the principle of taking fast an … Continue reading

March 19, 2015

Video Marketing For Your Online Business

The most popular businesses online appeal to the major senses sight (photos, text) and sound (music, dialogue). In the last few years video has become increasingly popular on the web. The statistics say it all, currently a third o … Continue reading

March 5, 2015

Live Chat v/s Phone Support: Advantage Live Chat

There are many channels through which customers online can connect with your business such as email, phone or live chat. In order to provide great customer support service, the business needs to reduce the effort of the customer t … Continue reading

February 26, 2015

5 Ways to increase conversions on your website

Highlight your products value: To add that extra touch to what your product delivers, it’s essential to show the customer the value that your products bring in. This not only justifies your pricing, but also gives you the chance t … Continue reading

February 12, 2015

3 Steps to sending effective B2B cold Emails

1. Making the list This step is as important as creating the template to send out. You need to gather emails based on how you can reach out to your personas. Personas are customer that are ideal to sell to, they perfectly fit the … Continue reading

February 10, 2015

Benefits of live customer service

What does a customer do if he needs to contact your business online? How long does it take for you to support and engage with your customer online? The concept of a live customer service chat was brought about to bridge this gap b … Continue reading

February 4, 2015

How video interactions build trust for your business

“One customer well taken care of, could be more valuable than $10000 worth of advertising”, said Jim Rohn. Each one of us will acknowledge the above quote, for customers are the “eyes” of the “business apples”. In every business, … Continue reading

January 28, 2015

6 ways to grab the customers emotions while buying

People these days are spending unprecedented amounts of money. Especially online, as evidenced by the expenditure rates provided by The US Government, and this study says there is a 4.4% increase from November 2013 to November 201 … Continue reading

January 19, 2015