Dear Customers, 1CLICK is pleased to announce that it has been acquired by Freshdesk. By joining a larger platform, we will be one step closer to our goal of delivering a world class customer service software to businesses … Continue reading

August 18, 2015

Live Chat Applications Online

Today, chatting online is an integral part of the internet. It can be done using your phone, laptop  or tablet. Time and location are not of any concern while chatting. Live Chatting has had an interesting effect on our lives. Thr … Continue reading

July 14, 2015

Live Customer Service And Its Applications in E-commerce Websites

Nowadays, everybody’s talking about live customer service. And rightly so, because it has forever changed the way we shop online.We all know that it has plenty of uses in today’s inter-connected world. It has made shop … Continue reading

July 7, 2015

How Live Customer Support Reduces Shopping Cart Abandonment

Online shopping has become a major part of our lives today. It’s convenient, hassle-free and delivered right to your doorstep. This doesn’t seem so bad at all! Yet, in the days before Co-browsing and other fantastic te … Continue reading

July 2, 2015

Co-browsing vs Screen Sharing

The ability to project your screen onto other devices in different parts of the world is truly a remarkable technology. Co-browsing is a relatively new technology when compared to screen sharing. Tech-savvy people all around the w … Continue reading

June 30, 2015

Free Co-browsing Software Available Online

Co-browsing software is the up and coming, next big online craze. It is a software using which two people can access the same screen even though they may be miles apart. The same screen could be a web page,  digital document or mo … Continue reading

June 24, 2015

Live Chat Software: The 3 Types You’ll Find Online

Customer service plays a crucial role in expanding and improving a business. It involves solving a customer’s problems to help him/her have a better shopping experience. In today’s world, a lot of people all around the globe prefe … Continue reading

June 19, 2015

6 Types of Customers that Engage in a Live Video Chat Support

The aim of any online business is to attract customers, provide a very positive experience for them and inspire loyalty. This ensures that a customer will keep coming back, as well as telling other people about your business. Howe … Continue reading

June 10, 2015

The Benefits of Combining Co-Browsing and Video Chat Assistance 

When it comes to making sales, online shopping has some benefits over your traditional brick and mortar stores, but there are also certain drawbacks. While it is incredibly convenient for the customer to shop from the comfort and … Continue reading

June 2, 2015

Video Chatting tips: How to look good on live Video Chat

In today’s fast paced world, rapidly improving technology is changing the world and making it a smaller place. Technology and communication play a colossal role in our day to day lives. Science and technology have developed so muc … Continue reading

May 20, 2015