How Live Customer Support Reduces Shopping Cart Abandonment

Online shopping has become a major part of our lives today. It’s convenient, hassle-free and delivered right to your doorstep. This doesn’t seem so bad at all! Yet, in the days before Co-browsing and other fantastic te … Continue reading

July 2, 2015
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Co-browsing vs Screen Sharing

The ability to project your screen onto other devices in different parts of the world is truly a remarkable technology. Co-browsing is a relatively new technology when compared to screen sharing. Tech-savvy people all around the w … Continue reading

June 30, 2015
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Free Co-browsing Software Available Online

Co-browsing software is the up and coming, next big online craze. It is a software using which two people can access the same screen even though they may be miles apart. The same screen could be a web page,  digital document or mo … Continue reading

June 24, 2015
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Live Chat Software: The 3 Types You’ll Find Online

Customer service plays a crucial role in expanding and improving a business. It involves solving a customer’s problems to help him/her have a better shopping experience. In today’s world, a lot of people all around the globe prefe … Continue reading

June 19, 2015
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6 Types of Customers that Engage in a Live Video Chat Support

The aim of any online business is to attract customers, provide a very positive experience for them and inspire loyalty. This ensures that a customer will keep coming back, as well as telling other people about your business. Howe … Continue reading

June 10, 2015

The Benefits of Combining Co-Browsing and Video Chat Assistance 

When it comes to making sales, online shopping has some benefits over your traditional brick and mortar stores, but there are also certain drawbacks. While it is incredibly convenient for the customer to shop from the comfort and … Continue reading

June 2, 2015

Video Chatting tips: How to look good on live Video Chat

In today’s fast paced world, rapidly improving technology is changing the world and making it a smaller place. Technology and communication play a colossal role in our day to day lives. Science and technology have developed so muc … Continue reading

May 20, 2015

Best Practices For A Customer Hero

  Every customer interaction matters. You need to make the best out of each customer interaction and achieve the goal that any customer hero would have: To Win Over The Customer. Be it through selling him a camera that exactly sui … Continue reading

May 15, 2015


Technology is rapidly evolving, and businesses across the online world are embracing technologies that influence the customer’s purchase and loyalty decisions. These tools are designed to enhance the customer’s experience and prov … Continue reading

May 12, 2015

How 1CLICK Live Chat Software Evolved with Customer Feedback

At 1CLICK, we realised that the most important factor for our start-up with a new product for the market was to listen to customer feedback and address pain points. After all, start-ups are based on the principle of taking fast an … Continue reading

March 19, 2015