Do Business Face to Face

Monthly Archives: August, 2014

How secure is your 1Click Live Video Chat?

According to a Forrester report, the general features of any good live video chat software are customization, routing, efficiency, chat interface, systems integration and reporting and analytics. However, no live … Continue reading

August 25, 2014

Failed Text Chat Support-how a Video Chat can solve the problem

I was thinking of topics to write on when I came across an article about how a text chat support failed. A lot of my recent articles spoke about video … Continue reading

August 22, 2014

World Entrepreneurship Day – a day for Entrepreneurs

Today is 21st of August, a very special day for entrepreneurs. For all those who are unaware, today is World Entrepreneurship Day, a day for entrepreneurs, a day to celebrate … Continue reading

August 21, 2014

Future of Live Customer Support

According to Wikipedia, Moore’s law is the observation that, over the history of computing hardware, the number of transistors in a dense integrated circuit doubles approximately every two years. This … Continue reading

August 14, 2014

Live Video Chat VS Live Text Chat

Live chat softwares are those softwares used by businesses to communicate in real time with their customers or clients. These live chat softwares could either be through text messages, audio … Continue reading

August 13, 2014

Live Video Chat-Everything you need to know (PART 2)

A QUICK WRAP-UP OF PART 1 In part 1 of this guide, I mentioned the concept of live video chat, its advantages and disadvantages. Here is a quick wrap up … Continue reading

August 13, 2014

Live Video Chat-Everything you need to know (PART 1)

Here is the second guide from our publication house! This time it is all about live video chat – its uses, advantages, disadvantages, industries benefiting from it and the future … Continue reading

August 12, 2014

Are you still using live text chat?

I would like to repeat the question. Are you still using live TEXT chat? In the past few weeks, I have been talking about the various live chat softwares available … Continue reading

August 8, 2014

Why E-Commerce Websites should incorporate with Video CRM

‘We would prefer an audio CRM software rather than a video CRM software’. This was what one of our could-have-been-future client told one of my colleague when asked if they … Continue reading

August 4, 2014

CRM – Everything you need to know (Part 3)

“Internet based customer relationship management is one of the most dramatic and fundamental change in the history of business” – Erin Kinikin, Vice-President, CRM for Giga Information Group. “iCRM is … Continue reading

August 1, 2014