Monthly Archives: August, 2014
How secure is your 1Click Live Video Chat?
According to a Forrester report, the general features of any good live video chat software are customization, routing, efficiency, chat interface, systems integration and reporting and analytics. However, no live … Continue reading
Failed Text Chat Support-how a Video Chat can solve the problem
I was thinking of topics to write on when I came across an article about how a text chat support failed. A lot of my recent articles spoke about video … Continue reading
World Entrepreneurship Day – a day for Entrepreneurs
Today is 21st of August, a very special day for entrepreneurs. For all those who are unaware, today is World Entrepreneurship Day, a day for entrepreneurs, a day to celebrate … Continue reading
Future of Live Customer Support
According to Wikipedia, Moore’s law is the observation that, over the history of computing hardware, the number of transistors in a dense integrated circuit doubles approximately every two years. This … Continue reading
Live Video Chat VS Live Text Chat
Live chat softwares are those softwares used by businesses to communicate in real time with their customers or clients. These live chat softwares could either be through text messages, audio … Continue reading
Live Video Chat-Everything you need to know (PART 2)
A QUICK WRAP-UP OF PART 1 In part 1 of this guide, I mentioned the concept of live video chat, its advantages and disadvantages. Here is a quick wrap up … Continue reading
Live Video Chat-Everything you need to know (PART 1)
Here is the second guide from our publication house! This time it is all about live video chat – its uses, advantages, disadvantages, industries benefiting from it and the future … Continue reading
Are you still using live text chat?
I would like to repeat the question. Are you still using live TEXT chat? In the past few weeks, I have been talking about the various live chat softwares available … Continue reading
Why E-Commerce Websites should incorporate with Video CRM
‘We would prefer an audio CRM software rather than a video CRM software’. This was what one of our could-have-been-future client told one of my colleague when asked if they … Continue reading