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Monthly Archives: July, 2014

How can banks leverage live video chat to improve customer loyalty

Customer 1: How long will it take to encash the cheque to my account? Customer 2: Can I please borrow some house loan from the bank? Customer 3: Can I … Continue reading

July 31, 2014

CRM – Everything you need to know (Part 2)

A QUICK RECAP: CRM or Customer Relationship Management softwares are those softwares that help any size business’ manage and maintain interactions and relationships with their customers. With the help of … Continue reading

July 30, 2014

How to integrate a CRM software

Business’ owners, CEOs and marketing directors have often had meetings on how to manage their large number of customers and clients. What started as telephonic conversations and Excel worksheets, has … Continue reading

July 28, 2014

Salesforce CRM Software review

In the past one week I spoke a lot about customer relationship management softwares. I began with explaining the concept of customer relationship management and then went on to explain … Continue reading

July 27, 2014

CRM – Everything you need to Know (Part 1)

Most of the best and successful business’ have one thing in common – an amazing customer service. These businesses go that extra mile to reach out to their customers and … Continue reading

July 25, 2014

Seven characteristics of a good CRM software

In my previous articles we spoke about customer relationship management and the best customer relationship management softwares for startups. All CRM software boast of being the best, but there are … Continue reading

July 24, 2014

Six Best Customer Relationship Management Softwares for Startups

NOTE TO STARTUPS: One of the most important aspect of any successful business is the customer relationship. Hence, it is of utmost importance that startups implement every possible method to … Continue reading

July 23, 2014

Six Live Chat Softwares for Startups

‘Poshmark, Myntra, Flipkart, Amazon, eBay, Best Buy, A Modern Eden, Nectar, Fred Perry, Jabong, Macy’s, Sephora, Seibei, Fiverr, Ten Little Monkeys, Slideshare, Yapp, Oneforty, Birchbox, LearnVest…’ Today there are just … Continue reading

July 22, 2014

6 important characteristics of any webRTC video calling software

“I hear and I forget. I see and I remember. I do and I understand”. This quote has been repeated too many times in this blog. The reason, though, is … Continue reading

July 21, 2014

From Reel to Real, Technology we believe, will soon become a Reality

Ten years back when I saw Sudha Chandran perform a dance performance, I was awestruck by her grace and clarity. It was only later that my mother mentioned that she … Continue reading

July 18, 2014

Fiction to Reality:10 sci-fi movies that predicted future technology

“Technology can be our best friend, and can also be the biggest party pooper of our lives” – Steven Spielberg, one of the finest directors the world has seen. Movies … Continue reading

July 18, 2014

YouTube for Healthcare – Open source Medical Care

My grandfather was critically ill recently. Thankfully my aunt knew how to provide him with Caridopulmonary resuscitation (CPR). Had she not known, I wonder what we would have done, since … Continue reading

July 17, 2014

Telemedicine: A Boon to the Healthcare Sector

Wikipedia defines Telemedicine as ‘the use of telecommunication and information technologies in order to provide clinical health care at a distance’. In my previous article, I had written about using … Continue reading

July 17, 2014

Drone, Drone, Go Away. Give a Magical Customer Service through Video.

Francesco’s Pizzeria outlet in Mumbai has been in the news two months back for an interesting reason- for drone delivering pizza to their customers. However, the Air Traffic Controller has … Continue reading

July 17, 2014

Bringing Back the Human Touch to Improve E-Commerce Customer Loyalty

“There is only one boss. The customer. And he can fire everybody in the company from the Chairman on down, simply by spending his money somewhere else” – Sam Walton, … Continue reading

July 16, 2014

10 Successful Women Entrepreneurs: The Bold and the Beautiful

“There is no scientific answer for success. You cannot define it. You have simply got to live it and do it” – Anita Roddick, Founder, The Body Shop Behind every … Continue reading

July 15, 2014

The Simple and Stylish way of Hiring: 6 iPhone Apps for Recruiters

“The secret of my success is that we have gone to exceptional lengths to hire the best people in the world” – Steve Jobs, co-founder of Apple Inc. Hiring the … Continue reading

July 14, 2014