Customer 1: How long will it take to encash the cheque to my account? Customer 2: Can I please borrow some house loan from the bank? Customer 3: Can I … Continue reading
A QUICK RECAP: CRM or Customer Relationship Management softwares are those softwares that help any size business’ manage and maintain interactions and relationships with their customers. With the help of … Continue reading
Business’ owners, CEOs and marketing directors have often had meetings on how to manage their large number of customers and clients. What started as telephonic conversations and Excel worksheets, has … Continue reading
In the past one week I spoke a lot about customer relationship management softwares. I began with explaining the concept of customer relationship management and then went on to explain … Continue reading
Most of the best and successful business’ have one thing in common – an amazing customer service. These businesses go that extra mile to reach out to their customers and … Continue reading
In my previous articles we spoke about customer relationship management and the best customer relationship management softwares for startups. All CRM software boast of being the best, but there are … Continue reading
NOTE TO STARTUPS: One of the most important aspect of any successful business is the customer relationship. Hence, it is of utmost importance that startups implement every possible method to … Continue reading
‘Poshmark, Myntra, Flipkart, Amazon, eBay, Best Buy, A Modern Eden, Nectar, Fred Perry, Jabong, Macy’s, Sephora, Seibei, Fiverr, Ten Little Monkeys, Slideshare, Yapp, Oneforty, Birchbox, LearnVest…’ Today there are just … Continue reading
“Technology can be our best friend, and can also be the biggest party pooper of our lives” – Steven Spielberg, one of the finest directors the world has seen. Movies … Continue reading
My grandfather was critically ill recently. Thankfully my aunt knew how to provide him with Caridopulmonary resuscitation (CPR). Had she not known, I wonder what we would have done, since … Continue reading
Wikipedia defines Telemedicine as ‘the use of telecommunication and information technologies in order to provide clinical health care at a distance’. In my previous article, I had written about using … Continue reading
Francesco’s Pizzeria outlet in Mumbai has been in the news two months back for an interesting reason- for drone delivering pizza to their customers. However, the Air Traffic Controller has … Continue reading
“There is only one boss. The customer. And he can fire everybody in the company from the Chairman on down, simply by spending his money somewhere else” – Sam Walton, … Continue reading
“There is no scientific answer for success. You cannot define it. You have simply got to live it and do it” – Anita Roddick, Founder, The Body Shop Behind every … Continue reading
“The secret of my success is that we have gone to exceptional lengths to hire the best people in the world” – Steve Jobs, co-founder of Apple Inc. Hiring the … Continue reading