Monthly Archives: July, 2014
How can banks leverage live video chat to improve customer loyalty
Customer 1: How long will it take to encash the cheque to my account? Customer 2: Can I please borrow some house loan from the bank? Customer 3: Can I … Continue reading
CRM – Everything you need to know (Part 2)
A QUICK RECAP: CRM or Customer Relationship Management softwares are those softwares that help any size business’ manage and maintain interactions and relationships with their customers. With the help of … Continue reading
How to integrate a CRM software
Business’ owners, CEOs and marketing directors have often had meetings on how to manage their large number of customers and clients. What started as telephonic conversations and Excel worksheets, has … Continue reading
Salesforce CRM Software review
In the past one week I spoke a lot about customer relationship management softwares. I began with explaining the concept of customer relationship management and then went on to explain … Continue reading
CRM – Everything you need to Know (Part 1)
Most of the best and successful business’ have one thing in common – an amazing customer service. These businesses go that extra mile to reach out to their customers and … Continue reading
Seven characteristics of a good CRM software
In my previous articles we spoke about customer relationship management and the best customer relationship management softwares for startups. All CRM software boast of being the best, but there are … Continue reading
Six Best Customer Relationship Management Softwares for Startups
NOTE TO STARTUPS: One of the most important aspect of any successful business is the customer relationship. Hence, it is of utmost importance that startups implement every possible method to … Continue reading
Six Live Chat Softwares for Startups
‘Poshmark, Myntra, Flipkart, Amazon, eBay, Best Buy, A Modern Eden, Nectar, Fred Perry, Jabong, Macy’s, Sephora, Seibei, Fiverr, Ten Little Monkeys, Slideshare, Yapp, Oneforty, Birchbox, LearnVest…’ Today there are just … Continue reading
Fiction to Reality:10 sci-fi movies that predicted future technology
“Technology can be our best friend, and can also be the biggest party pooper of our lives” – Steven Spielberg, one of the finest directors the world has seen. Movies … Continue reading
YouTube for Healthcare – Open source Medical Care
My grandfather was critically ill recently. Thankfully my aunt knew how to provide him with Caridopulmonary resuscitation (CPR). Had she not known, I wonder what we would have done, since … Continue reading
Telemedicine: A Boon to the Healthcare Sector
Wikipedia defines Telemedicine as ‘the use of telecommunication and information technologies in order to provide clinical health care at a distance’. In my previous article, I had written about using … Continue reading
Drone, Drone, Go Away. Give a Magical Customer Service through Video.
Francesco’s Pizzeria outlet in Mumbai has been in the news two months back for an interesting reason- for drone delivering pizza to their customers. However, the Air Traffic Controller has … Continue reading
Bringing Back the Human Touch to Improve E-Commerce Customer Loyalty
“There is only one boss. The customer. And he can fire everybody in the company from the Chairman on down, simply by spending his money somewhere else” – Sam Walton, … Continue reading
10 Successful Women Entrepreneurs: The Bold and the Beautiful
“There is no scientific answer for success. You cannot define it. You have simply got to live it and do it” – Anita Roddick, Founder, The Body Shop Behind every … Continue reading
The Simple and Stylish way of Hiring: 6 iPhone Apps for Recruiters
“The secret of my success is that we have gone to exceptional lengths to hire the best people in the world” – Steve Jobs, co-founder of Apple Inc. Hiring the … Continue reading